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workspace_suspended

Sending has stopped for the whole workspace, and most other operations are refused with the same error. Nothing was sent and nothing was charged.

Status: 403

{
  "status": 403,
  "type": "workspace_suspended",
  "message": "This workspace has been suspended. Contact support.",
  "request_id": "req_01J8K2P...",
  "doc_url": "https://docs.epostix.com/errors/workspace_suspended"
}

Why you got this​

  • Epostix suspended the workspace. The response does not carry the reason, and no endpoint exposes it.
  • The suspension applies to the workspace, not to one key, so a key you issued a minute ago returns exactly the same error.
  • Requests are refused before any mail is accepted, so queued work stays unsent rather than going out late.

How to fix it​

Contact support and quote the request_id from the response. Nothing you can change in the dashboard or through the API clears a suspension, so retrying, rotating keys or adding a domain will not restore sending.

Treat it as a hard stop in your integration. Stop retrying, surface it to whoever owns the account, and hold the messages you would have sent rather than dropping them, so you can send them once access returns.

Is it safe to retry​

No. Every request returns the same 403 until the suspension is lifted, so a retry loop only burns your rate limit.

Reusing the Idempotency-Key once access is restored is safe, because a rejected request was never stored.